Norman's Electronics Inc in Suwanee, GA Closed now

Reviews about Norman's Electronics Inc

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  February 26, 2020, by Insignia36
  If your warranty company hires this company immediately asked for another repair company. Home Depot assigned the repair of my Samsung Refrigerator to this company. The tech and I agreed on a late afternoon appointment, being that I wasn’t going to be at home. He decided to come three hours before the scheduled appointment and only my young son was at home. Unfortunately my son let him in without being aware what diagnostic test needed to be performed. I wasn’t aware that the technician was there until I arrived home that afternoon and my son told me. So I made several calls to him with no answer, so I decided to text to see if I’d get a response. Two hours later he responded with an apology for coming so early. I asked what was the verdict on the freezer and he said there was nothing he could do, just dump the ice. I was shocked at that response. The freezer has been repaired 5 times prior ( by other companies ) and is widely known to have problems. I asked my son what did the technician do while he was here and my son said he just took a picture of the freezer. I asked did he pull the ice tray out or the entire refrigerator to check the lines and he said no. I complained to home depot and they sent another company out, who pulled the unit out, the a thorough check and determined the whole unit had to be replaced. I guess Norman electronics wanted to get a service fee without doing work. What a shame!